Frequently Asked Questions

Womenswear/Menswear:

We use 100% ring spun cotton for its softness, breathability, and lasting comfort. All of our apparel is garment dyed and printed using non-toxic, water-based inks. 

Kidswear:

Made from 100% Airlume combed and ring-spun cotton, our kid's tees are soft, lightweight, and gentle on sensitive skin. Crafted using eco-conscious production practices and water-based inks for a smooth, durable print that’s safe and non-toxic—perfect for little ones.

Womenswear & Menswear:

Our pieces are made with garment-dyed apparel for a soft, lived-in, relaxed fit and a vintage-inspired feel. They’re unisex, pre-shrunk, and made to be worn and loved on repeat.

Kidswear:

Our kids tees have a soft, lightweight feel and a comfy unisex fit — perfect for warm days, active play sessions, or those nonstop soft-play adventures. Breathable, durable, and made with premium cotton that keeps little ones cool while they run, jump, and explore.

Yes, most people find that sizes run true for their normal sizing – though we always recommend carefully checking the size chart included in each product’s listing images before you order.

If you're between sizes or unsure, sizing up for a relaxed fit is a safe bet.

For an oversized look, we suggest sizing up 1–2 sizes. 

We believe in loving care for lasting wear. Better for you, better for the planet.

For sustainable wardrobe staples that keep on giving, we recommend:

- Wash inside out on cold (max 30C)
- Use mild detergent
- Tumble dry on low heat or air dry
- Avoid ironing directly over the print

Our menswear and womenswear garments are pre-shrunk and soften beautifully over time.

Our kids tees are made from buttery soft cotton, and may shrink slightly if washed on high heat, so we recommend cold washing (max 30C) and air drying when possible.

Absolutely! Whether it’s a birthday, a thoughtful surprise, or just a “thinking of you”, our designs are made to bring comfort, joy, and connection. You'll find plenty of great giftable items here at Nest & Nova – including clothing, accessories, affirmation cards and other playful and thoughtfully designed items for the devoted dog owner or mini animal lover in your life!

Yes, many of our customers send orders straight to loved ones — just enter their name and shipping address at checkout.

Yes! We offer a beautiful digital gift message option for just £1, perfect for birthdays, new puppy surprises, or just-because moments. Your custom gift message will be delivered by email or text, timed with the parcel’s arrival — so your recipient knows exactly who it’s from, without spoiling the surprise.

It’s a thoughtful, easy way to add that personal touch — and there's no pricing or receipts included in the package, ever.

Nope! We never include receipts, prices, or invoices in the package — so it's perfect for sending directly as a gift.

Because every item is uniquely & thoughtfully sourced, shipping and processing times can vary. We aim to make things clear and stress-free by providing detailed, accurate timelines on each product page.

It’s all part of our commitment to transparency and great service.

Yes — tracking details will be sent via email once your order is on its way.

Please double-check your shipping address at checkout.

Because most of our products are made to order and sent to production quickly, we’re unable to make changes to shipping addresses once your order is placed.

If you notice an error, you’re welcome to email us—we’ll do our best to help if the order hasn’t already been processed.

Please note: We’re a small team and may not see your message immediately. Orders may be submitted for fulfillment shortly after being placed, and once that happens, we’re unable to cancel or update them.

We currently ship to the UK and EU only

We want you to love your order — and we know sometimes things need adjusting.

Please see our Returns & Refunds Policy page for full details.