Returns & Refunds

We want you to love your order. If you need to return or exchange an item, or have a question about your purchase, here’s everything you need to know about our returns and refund policy — see below for the details.

Returns

Exchange requests are accepted within 14 days of delivery

– Return shipping costs (to the UK) are the buyer’s responsibility
– Items must be returned in original condition and packaging
– Once we receive your return, we’ll ship your replacement free of charge
– Please contact us before returning your item to receive the correct UK return address

Refunds

As our products are made to order, we do not offer refunds. However, if there’s an issue with your order, please see below

Damaged or Defective Items
We take great care in ensuring your order arrives in perfect condition. If it arrives damaged or defective, please send us photos within 48 hours of delivery and we’ll make it right.

Lost, Stolen, or Delayed Packages
Once your order has shipped, Nest & Nova is not responsible for lost, stolen, or delayed deliveries.
While refunds cannot be issued for missing parcels, we’re happy to assist in working with the carrier to help resolve any issues.

Digital Purchases
All digital purchases are final and non-refundable, as files are delivered instantly. If you experience any issues with your download, please contact us — we’re happy to help.

Need help with something else?

Please find answers to common questions on our FAQ page

Or reach out any time via our Contact page - We'll be happy to assist you!